Terms of service

Zewar Love Terms & Conditions

Welcome to Zewar Love. These Terms & Conditions govern your use of our website and purchases made through our online store. By accessing our website or placing an order, you agree to these terms.

Products & Product Information

We make reasonable efforts to display product descriptions, photographs, colours, dimensions, materials and other information as accurately as possible.

However, colours and appearance may vary slightly due to photography, lighting and individual device displays.

As jewellery pieces may have small design or finishing variations, minor differences that do not materially affect the product may not be considered defects.

Pricing

All prices displayed on our website are in Indian Rupees (₹) unless stated otherwise.

Prices, offers, discounts and promotions may change from time to time without prior notice.

The price applicable to an order will be the price displayed at the time the order is successfully placed, subject to correction of genuine technical or pricing errors.

Orders

Placing an order does not guarantee acceptance. Zewar Love reserves the right to cancel or refuse an order in circumstances including product unavailability, payment failure, suspected fraudulent activity, incorrect pricing or information, or inability to service the delivery location.

If payment has already been received for an order that we subsequently cancel, an applicable refund will be initiated.

Payments

Customers must provide accurate billing and payment information when placing an order.

Available payment methods may vary depending on the customer's location and the payment services enabled on our website.

Cash on Delivery

Cash on Delivery may be available for eligible orders and serviceable PIN codes.

Additional COD charges may apply and will be displayed during checkout where applicable.

We reserve the right to restrict COD availability in cases of repeated order refusal, failed deliveries or suspected misuse.

Shipping & Delivery

Shipping charges, estimated delivery times and other delivery conditions are governed by our Shipping Policy.

Delivery estimates are not guaranteed and may be affected by courier operations, weather, public holidays, serviceability and circumstances outside our reasonable control.

Returns, Exchanges & Refunds

Returns, exchanges, cancellations and refunds are governed by our Return & Refund Policy.

Customers should review that policy before making a purchase.

Product Care

Jewellery can naturally experience changes in appearance depending on usage, storage, exposure to moisture, chemicals, perfumes, cosmetics and other environmental factors.

Customers should follow any care instructions provided with the product or displayed on our website.

Unless specifically stated for a particular product, Zewar Love does not represent all products as waterproof, permanently anti-tarnish or suitable for continuous exposure to water or chemicals.

Intellectual Property

The Zewar Love name, branding, website design elements, original photographs, graphics, written content and other original materials appearing on our website belong to Zewar Love or are used with appropriate permission.

They may not be reproduced, distributed or commercially used without authorization where protected by applicable law.

Website Use

You agree not to misuse our website, attempt unauthorized access, interfere with its operation, submit fraudulent orders, introduce malicious software or use the website for unlawful purposes.

Third-Party Services

Our store may use third-party services including payment processors, shipping providers, analytics services and other technology providers.

Your use of certain features may therefore also be subject to the applicable third party's terms and privacy practices.

Promotions & Discount Codes

Promotional offers and discount codes may be subject to additional conditions, including validity periods, minimum order values and product exclusions.

Unless expressly permitted, multiple offers may not be combined.

Accuracy of Information

We may correct errors, inaccuracies or omissions relating to product information, pricing, promotions, availability or other website content.

Limitation of Liability

To the extent permitted by applicable law, Zewar Love will not be responsible for indirect or consequential losses arising from use of the website or products.

Nothing in these Terms is intended to exclude or restrict any rights or remedies that cannot legally be excluded under applicable Indian law.

Changes to These Terms

We may update these Terms & Conditions when our services, policies or legal requirements change. The version displayed on our website at the relevant time will apply.

Governing Law

These Terms & Conditions are governed by the applicable laws of India. Any disputes will be subject to the jurisdiction of the competent courts as applicable under Indian law.