Return and Refund Policy

Zewar Love Return & Refund Policy

At Zewar Love, we want you to love the pieces you choose. If something isn't right with your order, we're here to help.

7-Day Return & Exchange

Eligible products may be returned or exchanged within 7 days from the date of delivery.

To be eligible, the product must be:

Unused and unworn
In its original condition
Returned with the original packaging, tags and accessories, if applicable
Free from scratches, damage, perfume, cosmetics or other signs of use

Products that do not meet these conditions may not be accepted for return or exchange.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective or different from what you ordered, please contact Zewar Love within 48 hours of delivery.

Please provide clear photographs of the product and packaging along with an unboxing video showing the issue.

After verification, eligible cases will be offered a replacement or refund at no additional shipping cost to the customer.

Change-of-Mind Returns

If you simply change your mind, an eligible unused product may be returned within the 7-day return period.

For such returns, return shipping charges will be borne by the customer.

Any original shipping or Cash on Delivery charges paid while placing the order are non-refundable.

Earrings & Hygiene

For hygiene reasons, earrings are not eligible for change-of-mind returns or exchanges once delivered.

This does not affect your right to contact us if the earrings received are damaged, defective or incorrect.

Sale & Clearance Products

Products specifically marked Final Sale, Clearance or otherwise stated as non-returnable at the time of purchase are not eligible for change-of-mind returns or exchanges.

Damaged, defective or incorrect items will still be reviewed in accordance with this policy.

Return Quality Check

All returned products are inspected after they reach us.

A refund or exchange will be processed only after the returned product passes our quality check and meets the eligibility conditions above.

Zewar Love reserves the right to decline a return where a product shows signs of wear, misuse, alteration or damage after delivery.

Refunds

Once an eligible return has been received, inspected and approved, the refund will be initiated to the applicable payment method.

The time required for the refunded amount to appear may vary depending on your bank or payment provider.

Shipping charges, COD charges and other non-product charges, where applicable, are non-refundable, except where the return resulted from an error by Zewar Love or a damaged/defective product.

Exchanges

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer another available option or a refund, as applicable.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

We will try to accommodate cancellation requests before dispatch. Once an order has been shipped, it cannot normally be cancelled and will be handled according to the applicable return conditions after delivery.