Frequently Asked Questions

Find answers to common questions about shopping with Zewar Love.

ORDERS & PAYMENTS

How do I place an order?
Choose your favourite Zewar Love pieces, add them to your cart and proceed to checkout. Enter your delivery details, select an available payment method and complete your order.

What payment methods do you accept?
Available payment methods will be displayed securely at checkout. Depending on availability, these may include UPI, cards and other supported online payment methods.

Is Cash on Delivery available?
COD may be available for eligible orders and serviceable PIN codes. A COD charge of ₹59 applies and will be shown during checkout.

Can I cancel my order?
Contact us as soon as possible after placing your order. We will try to accommodate cancellation requests before dispatch. Once an order has been shipped, our Return & Refund Policy will apply.

SHIPPING & DELIVERY

Do you offer free shipping?
Yes. Zewar Love offers free shipping on prepaid orders of ₹799 and above within India.

What is the shipping charge below ₹799?
Prepaid orders below ₹799 have a ₹59 shipping charge.

How long will my order take to arrive?
Orders are generally processed within 1–2 business days. After dispatch, estimated delivery is approximately 3–7 business days, depending on your location and courier serviceability.

How can I track my order?
Tracking information will be provided after dispatch through the contact details supplied with your order, wherever supported by our shipping partner. We are also preparing a dedicated Track Your Order option on our website.

RETURNS & EXCHANGES

Can I return my order?
Eligible products can be returned or exchanged within 7 days of delivery, subject to the conditions in our Return & Refund Policy.

Products must be unused, unworn and returned with their original packaging and tags, where applicable.

Can earrings be returned?
For hygiene reasons, earrings cannot be returned or exchanged simply because of a change of mind after delivery.

If you receive earrings that are damaged, defective or incorrect, please contact us within 48 hours of delivery.

What if I receive a damaged or incorrect product?
Contact Zewar Love within 48 hours of delivery with your order details, clear photographs and an unboxing video showing the issue. Eligible cases will be handled according to our Return & Refund Policy.

Who pays for return shipping?
If we sent an incorrect, damaged or defective product and your claim is approved, Zewar Love will bear the applicable return/replacement shipping cost.

For an eligible change-of-mind return, return shipping is borne by the customer.

PRODUCTS & JEWELLERY CARE

How should I care for my jewellery?
Store your pieces separately in a clean, dry place. Avoid unnecessary exposure to perfume, cosmetics and harsh chemicals, and gently wipe jewellery after use when required.

Is all Zewar Love jewellery waterproof or anti-tarnish?
Product characteristics can differ between designs and materials. Please check the individual product description for specific material and care information.

We do not make a blanket waterproof or permanent anti-tarnish claim for every Zewar Love product.

Will the jewellery look exactly like the photographs?
We make reasonable efforts to represent our products accurately. Slight differences in colour or appearance may occur because of lighting, photography and individual screen settings.

DISCOUNTS & OFFERS

Can I use multiple discount codes on one order?
Unless an offer specifically states otherwise, discount codes and promotions may not be combinable.

Why did an offer or price change?
Prices and promotional offers may change from time to time. The applicable price and discount will be shown when you place your order.